REFUND POLICY AND RETURN POLICY

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Return method: Express mail
Return period: within 30 days
Regarding the shipping fee during the return process:

  1. When the product is sent wrongly, damaged during transportation, or has other defects, Pure Cotton Times will bear the freight, and the customer does not need to bear the freight
  2. When the customer buys the wrong product, the product is inappropriate, or the customer does not want the product, the customer bears the actual shipping cost
    Return address: ROOM A1-13,FLOOR 3,YEE LIM INDUSTIAL CENTRE 2-28 KWAI LOK STREET,KWAI CHUNG HONG KONG
    Return phone number: +86-18660266628
    Return email: cmhx008@gmail.com

Customers do not need to pay re-listing fees

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cmhx008@gmail.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cmhx008@gmail.com

Cancellation(if applicable)
You can cancel your order before your item is shipped:
(1) Your order could be fully refunded within 24 hours after purchase if it is has not been shipped.
(2) Your order could only be partial refunded more than 24 hours after purchasing.
Please contact us at cmhx008@gmail.com when you want to cancel your order.